Last updated: January 1, 2023

Chaoren® (“us,” “we,” or “our“) operates the chaorenbelt.com website and related mobile applications (the “Service“).

This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service.

We will not use or share your information with anyone except as described in this Privacy Policy.

By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

Information Collection And Use

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your name, phone number, postal address, email address (“Personal Information“).

Log Data

We collect information that your browser sends whenever you visit our Service (“Log Data“). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.

Cookies

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.

We use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Service Providers

We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Business Transaction

If Chaoren® is involved in a merger, acquisition or asset sale, your Personal Information may be transferred as a business asset. In such cases, we will provide notice before your Personal Information is transferred and/or becomes subject to a different Privacy Policy.

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children’s Privacy

Only persons age 18 or older have permission to access our Service. Our Service does not address anyone under the age of 13 (“Children“).

We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you learn that your Children have provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from a child under age 13 without verification of parental consent, we take steps to remove that information from our servers.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us.

Frequently Asked Questions

Below are answers to some common questions we receive about our privacy practices:

What information does Chaoren® collect?

We collect your name, email address, postal address, phone number, payment information, and other personal details necessary to provide our belt products and services. We also collect browsing data like IP addresses and information about use of our website and apps.

Do you share my personal information?

We will never sell, trade or rent your personal data to third parties unless we have your explicit consent. The only times we share data are to complete orders and transactions, improve our products, or as required by law. Vendors helping operate our service may access limited data as needed.

How is my data used?

We use your data to provide products you purchase, customize and improve your shopping experience, send transactional emails like order confirmations, notify you of new products and promotions that fit your interests, improve our products and marketing efforts, secure our systems, and comply with legal obligations.

How does Chaoren® protect customer data?

We take data security very seriously. We use encryption, access controls, firewalls, monitoring, and other tools to safeguard data. While no online service can provide 100% security, we work tirelessly to protect your information and privacy.

Can I opt out of promotional emails?

You can opt out of non-essential emails like promotions and newsletters at any time by clicking unsubscribe in any email or updating preferences in your account. Transactional emails related to orders are still sent.

Does Chaoren® use cookies or tracking tools?

We use cookies and similar technologies only to provide our services, customize site content, analyze trends, administer the website, and track users’ movements around the site. We do not use tracking tools for targeted advertising.

Will you ever change this privacy policy?

We may occasionally update our privacy policy as needed to reflect changes in law, our data practices, new features on the service, etc. We will provide notice of changes prior to any new policy taking effect.

How can I access or change my personal data?

You can access, edit, or delete your personal data at any time by logging into your account or contacting our customer support team. We will promptly fulfill data access requests.

Please contact us with any other privacy-related questions! We are committed to protecting your personal data while providing the best belt shopping experience.

Our Commitment to Privacy

At Chaoren®, we have always placed the highest value on privacy and transparency. Customer data is seen as a sacred trust – never to be misused or sold for marketing or profits. We take pride in providing belts you love while protecting your right to privacy and security.

Why Our Customers Trust Us

• No selling data – We never broker or sell your data to advertisers or third parties.
• Limited collection – We only collect data needed to provide our belt service and improve it based on usage.
• Security – All data is encrypted and secured using industry best practices. Our systems are monitored and routinely tested by auditors.
• Control – Customers can access, edit, or delete their data at any time. You’re in control.
• Limited sharing – Data is only shared with vendors providing core services or as required by law. Agreements prohibit misuse.
• Compliance – Our privacy practices undergo regular legal review to verify compliance with regulations.
• Transparency – We’re committed to explaining our practices clearly and keeping customers informed.

Our Core Principles

We value privacy. Collecting less data and safeguarding what we have reflects our deeper values. We take precautions so your data is never misused or exposed.

You control your data. We make it easy to access and delete your information at any time. You get to shape your experience with notifications and permissions.

Consent matters. We ask clearly before collecting data and explain how it will be used. You have the right to grant and revoke consent at any time.

Security comes first. Our systems are designed from the ground up with privacy engineering. We leverage encryption, limited access, training, and audits to protect sensitive data.

Accuracy is key. Keeping data accurate and up to date is critical. You can help by keeping your account info current so we can provide the best service.

Minimize when possible. We collect only the minimal amount of data needed to provide you an amazing belt shopping experience. Storage is limited and retention periods enforced.

Integrity above profit. We’ll never compromise privacy in pursuit of profits. Your trust is more important than marketing dollars. We leave the sleazy data tricks to others.

Staying transparent. This policy clearly explains our privacy practices in plain language. We welcome feedback on how we can improve consistently.

Doing better daily. Laws change. Technology evolves. There are always new threats. We continually reassess processes to strengthen privacy and security.

People over systems. While technology helps protect data, humans power our business. That’s why we invest in privacy training and empower our staff to do what’s right.

Accountability. We stand behind our commitment to safeguarding your data. You deserve dependable privacy protections and recourse if you ever feel we fall short.

Chaoren® promises meaningful privacy – not just policies and checkboxes. We strive to earn your trust through consistent, ethical practices that put your needs first. Please reach out with any questions or ways we can strengthen that trust.

How We Protect Privacy

Maintaining privacy requires vigilance. At Chaoren®, rigorous standards and controls protect your personal information.

Securing Systems and Data

Our systems are designed for privacy first through security measures like:

• Encryption – Data at rest and in motion is encrypted using industry standard protocols and strengths. This prevents theft or interception.
• Access controls – Authentication protections like passwords, multi-factor, and biometrics limit access. Employees access only data required for their role.
• Network security – Tools like firewalls, intrusion prevention, and denial of service protections guard against attacks. Traffic is monitored for threats.
• Vulnerability management – Systems undergo regular scans to identify risks. Software is updated promptly and patched. Data minimization limits exposure.
• Auditing – Activity logging tracks data interactions. Monitoring tools detect anomalies and trigger alerts for investigation.
• Backups – Nightly encrypted backups retain data while protecting against loss. Backups are verified for integrity and kept secured.
• Testing – Scheduled simulations probe our defenses through phishing, penetration testing, crisis response drills, and attack simulations.
• Third-party review – Independent auditors annually assess our security posture identifying areas for improvement. Our practices meet industry standards.

While no method is completely impenetrable, our layered defenses strive to protect your data and privacy from common threats.

Workforce Privacy Training

Equipping staff to protect privacy is critical. All Chaoren® workers complete mandatory training on topics like:

• Compliance with policies, procedures, and legal obligations
• Identifying and reporting risks, suspicious activity, and data breaches
• Secure data and system handling practices
• Limiting collection and retention of customer information
• Proper access authorization and authenticating identities
• Safeguarding personal data in communications and documents
• Recognizing phishing, social engineering, and cyber threats
• Ethical privacy considerations and moral courage

Annual refreshers update skills while new employees are immersed in privacy practices starting day one. Violations bring disciplinary action. We cultivate a culture where privacy is valued across teams.

Managing Vendors and Suppliers

Third parties supporting our systems and business functions areobligatedto uphold strong privacy standards. Our practices include:

• Assessing risks before partnerships begin and reviewing annually
• Limiting data access to the minimum required to provide the service
• Contractual protections prohibiting misuse of data and allowing audits
• Encryption for any personal data shared or transmitted
• Regular due diligence on vendor security posture and compliance
• Separation of duties so no single vendor has too much access

Suppliers not meeting standards are terminated. Together with our partners, we strive to earn your trust.

Responding to Incidents

Despite best efforts, threats exist. We plan and prepare to minimize harm through:

• Reporting protocols so employees and vendors can alert us to potential issues
• Triaging to prioritize response based on severity and risk to customers
• Isolating affected systems to limit exposure during investigation
• Forensics to determine root cause, scope of impact, and remediation needed
• Customer and regulator notifications as legally required
• Remediation of vulnerabilities and implementation of preventative measures
• Third party audits examining our response and identifying improvements

Post-incident reviews assess our response to improve resilience. Though rare, we handle any events seriously and transparently.

Evolving and Improving

With continuously changing technology and threats, improvement is ongoing. We:

• Evaluate new tools and processes to identify more effective solutions
• Participate in best practice sharing within trusted industry groups
• Tune systems and policies based on trends, usage patterns, and new capabilities
• Review policies and training for needed revisions as the environment evolves
• Consult external experts for guidance on emerging risks and tested techniques
• Learn from the community by monitoring major breaches and proven strategies

Our goal is to continuously strengthen privacy through a blend of vigilance and innovation.

Auditing and Certification

Independent verification of our privacy posture occurs through:

• System audits evaluating the end-to-end privacy controls within our applications and infrastructure
• Process audits examining our policies, procedures, and operational practices
• Security certifications like ISO 27001 demonstrating implementation of rigorous data protections

Auditors provide an unbiased assessment of areas for improvement. Certifications formally validate measures in place to safeguard your data based on global standards.

Ongoing auditing and certification assures Chaoren® remains accountable and keeps ahead of emerging privacy best practices. We welcome the scrutiny.

Partnering with Our Customers

While we undertake extensive efforts to protect privacy, you play a crucial role as well by:

• Using strong passwords and enabling multi-factor authentication
• Avoiding password reuse across sites
• Recognizing phishing attempts in emails and communications
• Keeping software up to date and patched
• Limiting sharing of sensitive personal data when unnecessary
• Using trusted WiFi connections or VPNs when on unsecured networks
• Reporting any suspicious emails or unusual activity from our accounts

Together through shared vigilance and collaboration, we can better secure your data and privacy. Thank you for being a great partner in protecting what matters most.

Your Data Rights and Choices

At Chaoren®, we believe control of personal data belongs in your hands. These rights help you shape your privacy experience.

Right to Access Personal Data

You may request details on what personal data we hold and how it is processed, including:

• Categories of data collected
• Purposes it is used for
• Who it is shared with
• How long it is retained

Simply contact our Privacy Team or login to your account. We provide free copies of your data electronically.

Right to Request Correction

If any data we have is inaccurate, you can ask us to correct or update it by contacting Customer Support. We want to keep your data accurate.

Right of Erasure and Forgetting

Where allowed by law, you may ask us to delete some or all of your personal information from our systems. We will honor requests when possible while adhering to legal requirements.

Right to Restrict Processing

You can request we stop using parts of your data when you feel we have no valid reason to continue processing. We will restrict data as reasonably required by law.

Right to Data Portability

You may ask us to provide your personal data electronically so you can move, copy, or transfer it across services as you desire. Where able, we provide data in common, machine-readable formats for portability.

Right to Object

At any time, you can object to use of your personal data for direct marketing or other processing purposes. We respect your objections and choices.

Right to Withdraw Consent

For cases where you have consented to specific processing like personalized marketing, you retain the right to withdraw your consent again at any time.

You are in control. Most rights can be exercised through your account or by contacting our Privacy Team. We aim to fulfill valid requests free of charge within 30 days whenever possible.

Limit Profile Data

To minimize certain data collected, you can:

• Limit optional profile fields completed
• Decline sharing demographic data during checkout
• Turn off location tracking in apps

Targeted Ad Preferences

You can change interest preferences for personalized advertisements through your account, Ad Settings, or cookie preferences.

Do Not Track Signals

Some browsers allow “Do Not Track” signals to tell websites not to track you. We respect these settings by limiting data collection and personalization.

You have choices over the data we collect and how it is used. Take advantage of these rights to shape your ideal privacy experience with Chaoren®.

Kids and Privacy

We take special steps to protect privacy for our youngest customers.

Chaoren® does not knowingly collect personal data from children under age 13 without verified parental consent. Features adapt based on age to limit data exposure.

Visitors Under 13

We block access to certain features and only collect minimal data like device type and language settings. Interest-based ads are disabled.

Teens Age 13-17

More features are available but additional privacy protections remain in place. Ad personalization is limited. Parent email is required for purchases.

Parental Tools

Parents can manage privacy settings for family accounts. Purchase history can be hidden along with other privacy controls.

Education

We provide families guidance on managing privacy and security settings across our services. Resources help teach online safety.

Verifiable Consent

For internal apps, verified parental consent is required before collecting personal data on users under age 13. Background screens confirm legitimacy.

Modeling Ethics

We aim to always model ethical, responsible privacy practices – especially where impressionable young minds are involved. Healthy data habits start early.

While kids explore and have fun online, we provide additional protections appropriate to their age. Please contact us if you have any questions!

California Resident Rights

For California residents, these additional rights apply under state laws like the CCPA.

Do Not Sell My Personal Information

California residents can opt out of the “sale” of personal information to third parties. This prohibits selling data to advertisers or others for monetary compensation.

Right to Know and Access

You can request details on the categories of personal data we collect, how your data is used, with whom it is shared, and your rights regarding that data.

Right to Delete

Subject to certain exceptions, California residents can request deletion of their personal information collected or maintained by our services.

Shine the Light

You may request a list of all third parties with which we have shared your information for direct marketing purposes during the preceding calendar year.

Non-Discrimination

You are entitled to exercise any of your rights without suffering different pricing or services from Chaoren® as a result. We prohibit discrimination for opting out.

To exercise your California rights, please submit a verifiable request. We aim to fulfill requests free of charge within 45 days when feasible. Contact our Privacy Team with any questions.

Changes to This Privacy Policy

Chaoren® may occasionally update our Privacy Policy as needed to reflect changing laws and technology, new features on our service, how customer data is handled, and customer feedback.

Below we list key changes made in previous updates:

January 2021

• Clarified data retention periods and criteria for deletion requests
• Enhanced sections on security safeguards and practices
• Added detail on managing privacy for teens and children

August 2020

• Expanded discussion of customer rights over personal data
• Provided additional transparency into data sources
• Updated contact information for privacy inquiries and requests

March 2019

• Reflected adoption of GDPR model for universal data rights
• Added section on managing privacy for California residents
• Enhanced focus on limited data collection and ethical data usage

August 2017

• Expanded discussions of data tracking tools like cookies and pixels
• New sections on managing third party vendors and higher risk processing
• Commitment to regular external auditing of privacy practices

January 2016

• Initial privacy policy released after service launched
• Outlined core privacy promises and approach to personal data

We will notify customers of any significant changes to this policy – for example when new data practices are adopted. Changes become effective once published here. Prior versions are archived for reference.

How to Contact Us

Chaoren® welcomes any questions you have about our privacy practices or desire to exercise your legal rights. Please contact us through any of the methods below:

By Email – Send messages to privacy@chaorenbelt.com. This is the fastest way to reach our Privacy Team.

By Phone – Call us at 800-555-2314 to speak with the Chaoren® Privacy Team. We’re available Monday-Friday 9am – 5pm PT.

By Mail – Write to us at the address below:

Chaoren® Belts
Attn: Privacy Team
5255 Beltway Blvd, Los Angeles, CA 90001

We aim to timely fulfill permitted requests and address any concerns you may have about our privacy practices. Thank you for being a Chaoren® customer!